FAQ

How much of the proceeds go to Pets For Vets?

  • We donate 10% of net profits to PetsForVets.com

Do you donate to other organizations, or causes?

  • Occasionally, we create special prints or items where we donate to different organizations and charitable causes.

When did Diligent Dog launch?

  • Diligent Dog was launched June 1, 2016.

Where is your company located?

  • Diligent Dog is located in Wilbraham, Massachusetts.

Do you have a customer service phone line I can call?

  • At this time we do not have a phone line. We ask that all customer service inquiries be submitted in writing to support@diligentdog.com so that we can better assist you.

What is your return policy?

  • You can return or exchange any merchandise for up to 20 days after the delivery.
  • Returns made after 20 days of the delivery date will be refunded via an emailed store credit, (in the form of a coupon code). We can only accept returns for store credit for up to 45 days after the delivery date.
  • Please print and fill out our Returns & Exchanges form located HERE. Include this form in your return shipment and we will complete the exchange or return and send it back.
  • Please note that all items must be unwashed and unworn. Items sent back with any stains including makeup and deodorant stains, will not be accepted for exchange or return.
  • Exchanges can only be made for items of equal or lesser value
  • Original Shipping charges are not refundable.
  • Clearance and sale items are final sale and cannot be returned or exchanged, even withing the 20 day period.
  • Please be sure to get a tracking number when you ship the order back to us. We will not be held responsible for items lost, stolen, or damaged during return transit.

When will the exchange ship /When will I receive my refund?

  • Please allow 2-4 weeks from the time your return/exchange is delivered to us, for it to be processed.
  • Once your return or exchange is processed we will email you an updated tracking number or a confirmation of your refund.

What is your holiday exchange policy?

  • For the holiday season we will be accepting returns for up to 45 days after Christmas as long as the purchase was made after November 1st.

I received an incorrect item. What should I do?

  • If you received an incorrect item please email us at support@diligentdog.com so we can further assist you.
  • Once we receive the return, we will send you the correct item as soon as possible!

I received a damage item. What should I do?

  • If you received damaged or defective merchandise, please email a photograph of the damaged item to support@diligentdog.com along with your order number and we would be happy to begin the exchange process.
  • Damaged or defective merchandise can only be exchanged for up to 15 days after the delivery date.

I love my new shirt! How should I wash it?

  • Please wash cold and tumble dry low or hang dry.
  • Please do not use stain sticks on any of our products.

How long will it take to receive my order?

  • We make every effort to process orders within 5 business days of when they are received.
  • Once the package is shipped it can take 3-10 business days to be delivered.

I have more questions that are not answered here. What should I do?

  • Please feel free to email us at support@diligentdog.com or message us on any our social media platforms @shopdiligentdog. We will try our very best to get back to you as soon as possible!

Meet Our Partners!

   Sacred Stripes is a charitable t-shirt brand whose goal is to raise awareness to the decreasing population of tigers in the wild! They Donate 10% of their profits to The Tiger Missing Link Foundation.

Wild Soul Outfitters is an “animal themed and inspired store to raise awareness to the decreasing population and neglect of certain animals and to be able to help make a difference.”

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